Complaints

We aim to provide high-quality dental care and a professional, respectful service to every patient. If you are unhappy with any aspect of your care or experience, please tell us as soon as possible so we can try to resolve the matter quickly and fairly. Our Complaints Manager is Nadine Bainbridge. You can raise a complaint by calling us or in writing. We will acknowledge formal complaints within 3 working days. We will investigate your complaint thoroughly and aim to provide you with a full written response within 20 working days. If there are any delays, we will notify you and explain why. We strive to resolve any complaints in house but if you remain dissatisfied after our final response, you may wish to contact one of the following; Denplan Patients- Denplan Clinical Mediation Service Tel: 0800 169 7220 NHS Patients -NHS England Address:: NHS England, PO Box 16738, Redditch, B97 9PT, Tel: 0300 311 22 33 Private Patients - The Dental Complaints Service Tel: 0208 253 0800 The General Dental Council - Address: 37 Wimpole Street, London W1G 8DQ, Tel: 02071676000